Management policy

The management of Northcote Technology Ltd and Use Before Flight SL has set out the following principles, which make up our management policy:

  • Customer service as our first priority, safeguarding our reputation and the sustainable development of our business.
  • Channels for communication and dialogue with our stakeholders, so that we understand their expectations and commitments, and can share our own commitments with them.
  • A commitment to comply with the legal and regulatory requirements that apply to our products and services, and to the information we handle, both our own and our customers'.
  • Continuous improvement as a priority for the company, constantly raising the quality of the service we provide to our customers by meeting requirements and striving for their satisfaction.
  • Ongoing staff training that keeps pace with changes in how we provide our services, so that our people are competent, responsible, committed and properly trained.
  • Coordination between the different areas of the business, through open communication, respect for others and trust in one another.
  • The technical resources needed to deliver our services properly, so that our customers are not affected if any process is interrupted, and the quality of our services is guaranteed.
  • Contribute to the aviation community and the places where we work, through education, collaboration and responsible practices.
  • Protection of personal data and of individuals' privacy.
  • Protection of intellectual and industrial property rights.

Management is committed to motivating our staff and to putting this policy into practice.

Madrid,